FAQ

Here you can read our terms & conditions. It might feel like heavy reading, we know, but it's important and makes our communication online go more smooth.

The good ones

Everything on Sårn’ca (Saarnca) is either organic, sustainable or reused materials. We care about this planet, animals, nature, environment and try to keep our consumptions at a low. To us this is common sense. We use certifications as FSC and PEFC on all our packing, Danish excelsior for production during travel and we use danish wood – when ever it’s possible. When not, wood from the north is used. To keep our co2 emissions at the absolute lowest.

We would like for you to have your orders, as quick as possible. We try our very best to send every single day. But sometimes the mailman is late or having a bad day. which is ok! You will have your order within 1-4 days.

Ok. We know this is tricky, if you are not danish. But give it a shot. Sårn’CA (sore approx) = saw’end’sir’kay

We are always looking for good people. Feel free to contact us, at any time, if you are seeking job or internship. Give us a call or email us…

Terms & conditions

SÅRN’ CA
CVR: DK-35573062
TLF.: 28951435

Ved handel på sårnca.dk / saarnca.dk accepterer du automatisk nedenstående betingelser og vilkår. Vi anbefaler derfor, at du læser betingelserne grundigt igennem, inden du handler på sårnca.dk / saarnca.dk

Hos Sårn’ CA forsøger vi altid, at give den bedste kundeservice og opfordrer vores kunder til, at tage kontakt ved spørgsmål i forbindelse med et køb eller oprettelse på Sårn’ CA.

Varer på Sårn’ CA
På webshoppen vil du kunne finde en række forskellige produkter, som vi forsikre på en ene eller anden måde kan betegnes som bæredygtig. Det for os, betyder, at produktet er lavet/produceret med henblik på at skåne miljøet eller på anden måde passe på naturen. Vi laver alle produkter på Sårn’CA selv, med produktion i Danmark, hovedsagligt at dansk materiale.
Enkelte produkter kan vi ikke selv producere, såsom fingermaling, modellervoks etc. Her køber vi fra andre økologiske/bæredygtige og certificeret firmaer. Det vil stå tydeligt under produktbeskrivelsen, hvis produktet ikke er lavet af Sårn’CA.

Hvis du vil have viden om et specifikt produkt, vil du ofte kunne finde det under produktet i beskrivelsen.

Customise tekster
Nogle produkter på Sårn’CA kan special fremstilles med tekster, ofte efter kundens ønske. Disse produkter kan tage længere tid at producere og der tages her desuden forbehold for andre returnerings og reklamations regler. Information vil fremgå under produktbeskrivelsen.

Unikke produkter
Produkter på Sårn’ CA er hjemmelavet her på vores bondegård i Aarhus. Vores træ produkter vil altid kunne variere en smule fra produktbillederne, fordi træ er et organisk materiale og aldrig har samme udtryk. Det er også dét, der gør hvert stykke legetøj unik.

Betaling
Sårn’ CA modtager betaling med VISA-Dankort, VISA, VISA Electron, Mastercard og mobilepay. Du kan også betale med din PayPal konto. Betaling vil først blive trukket på din konto, når varen afsendes. Du vælger sælg betalingsmetode ved bestilling.

Alle beløb er i DKK. Danske kroner og er incl. 25% moms. Valuta angives i DKK.
Alle købsaftaler ordrerbekræftelser og lign. indgåes på dansk eller engelsk.

Sårn’ CA bruger en godkendt betalingsserver, ePay/Bambora, der krypterer alle dine kortoplysninger med SSL (Secure Socket Layer) protokol. Det betyder, at man ikke kan aflæse dine informationer. Det er sikkert og du kan trygt handle hos os.

Udsalg eller kupon
Hvis et produkt er på udsalg, vil det tydeligt fremgå. Du vil også kunne bruge en kuponkode når disse haves, eksempelvis i kampagneperioder. De kan ikke kombineres.

Gavekort
Du kan købe et gavekort på Sårn’CA, ligesom alle andre produkter. Under produktet “Gavekort” kan du vælge, om du vil have det tilsendt på mail eller om du vil have et printet eksemplar tilsendt, med posten. Hvert gavekort har 1 unik kode, som kan bruges 1 år fra udstedelses dato. Gavekortet kan kun bruges 1 gang og på det fulde beløb der fremgår på gavekortet. Gavekortet kan kun bruges på Sårn’CA webshop.

Tryk eller stavefejl
Der tages forbehold for trykfejl og eller stavefejl. Vi er bare mennesker bag skærmen, så der kan godt ske fejl, selvom vi gør vores ypperste for at undgå det. Skriv endelig til os, hvis du finder fejl der bør rettes eller skaber forvirring; sille@saarnca.dk

Oplysningspligt
Du skal være fyldt 18 år for at handle på Sårnca.dk/ saarnca.dk  – er du under 18 år skal du have samtykke fra dine forældre.

Levering og fragtomkostninger i Danmark
Vi sender via pakkelabels hvor du kan vælge om du vil sende med GLS Pakkeshop, hjemmelevering eller Erhverv. Det koster 39kr at sende din pakke, så kommer den sikkert frem til dig og vi sørger altid for at den er pakket godt, så den ikke går i stykker under fragten. Du kan vælge at få den sendt hjem til din adresse, din arbejdsadresse eller få den sendt til din nærmeste pakkeshop – du vælger det, der er bedst for dig.

Levering vil ske inden for 2-4 hverdage.
Fragtfri ved køb for over 499,-

Levering og fragtomkostninger i EU & WORLDWIDE
Vi sender via pakkelabels til GLS Pakkeshop i hele EU (lande der er med i EU) for 99kr.
Lande udenfor EU vil blive opkrævet 249kr for fragt.

Levering vil ofte ske inden for 7-14 hverdage.
Enkelte lande, som Færøerne, Grønland etc. kan være underlagt en længere fragt periode (Spørg gerne hvis du er i tvivl). Du vil altid blive underrettet på mail, skulle leveringstiden blive længere end forventet.

Fragtfrigrænse gælder ikke uden for Danmark.

Manglende afhentning
Du har 10 dage til at afhente pakker sendt til pakkepost. Herefter vil pakken blive returneret til Sårn’CA. Vi forbeholder vi os retten til, at opkræve et gebyr på udgiften. Ønskes ordren annulleret vil der blive fratrukket et gebyr på 39kr. Kommer pakken retur fra udlandet, vil den faktiske leveringsomkostning fra din faktura blive modregnet på din kreditnota, dette udgør maks 249kr.

Har du angivet forkert navn, adresse eller e-mail på din bestilling og kommer pakken retur til Sårn’CA, vi forbeholder os retten til, at opkræve et gebyr svarende til en ny forsendelse på 39kr.

Reklamationsret
Der gives 2 års reklamationsret i henhold til købeloven. Vores reklamationsret gælder for fejl i materiale og/eller fabrikation.

Reklamationen gælder ikke fejl eller skader begået ved forkert betjening af produktet / ydelsen. Sårn’ CA vil dække returneringsomkostninger i et rimeligt omfang ved reklamation.

Returnering
Rettes henvendelse til og reklamationer sendes til:

Sårn’ CA
Topkærvej 3
8200 Aarhus N

Der modtages ikke pakker sendt på efterkrav.

Fortrydelsesret
Der gives 14 dages fuld returret på varer købt i vores Webshop.
Perioden regnes fra den dag, hvor du modtager ordren. Returneringsomkostninger skal du selv afholde.

Fortrydelse skal anmeldes til os senest 14 efter købet og fra fortrydelsen skal I senest 14 dage efter returnere forsendelsen.

Meddelelsen skal gives pr. mail på retur@saarnca.dk. I meddelelsen skal du gøre os tydeligt opmærksom på, at du ønsker at udnytte din fortrydelsesret. Du kan også vælge at benytte vores standard fortrydelsesformular og sende med retur. Den finder du her : https://saarnca.dk/wp-content/uploads/2019/02/Fortrydelsesformular.docx

Fortrydelsesret ved special produceret produkter
Der er ikke fortrydelsesret på specialfremstillet produkter med indgraveringer.

Varens stand, når du sender den retur
Du hæfter kun for eventuel forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og den måde, den fungerer på. Med andre ord – du kan prøve varen på samme måde, som hvis du prøvede den i en fysisk butik.

Hvis varen er prøvet udover, hvad der er beskrevet ovenfor, betragter vi den som brugt, hvilket betyder, at du ved fortrydelse af købet kun får en del eller intet af købsbeløbet retur, afhængig af varens handelsmæssige værdi.

For at modtage hele købsbeløbet retur må du altså gøre det samme, som man kan i en fysisk butik. Du må afprøve varen, men ikke tage den i egentlig brug.

Klagemuligheder – oversigt og links:
Har du en klage over et produkt, købt i vores Webshop, kan der sendes en klage til: Konkurrence- og Forbrugerstyrelsens Center for Klageløsning

Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

Hvis du er forbruger med bopæl i et andet EU-land, kan du angive din klage i EU Kommissionens online klageplatform. Platformen findes her: http://ec.europa.eu/consumers/odr/ Angiver du en klage her, skal du oplyse vores E-mail adresse: sille@saarnca.dk

Introduction
When you visit  Sårn’CA, information about you is collected which is used to personalize and improve our content and to increase the value of the items displayed on the page. If you do not want information collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

Cookies
The website uses “cookies”, which is a text file that is stored on your computer, mobile or other. similarly for the purpose of recognizing it, remembering settings, performing statistics, and frequently targeting ads. Cookies cannot contain malicious code such as cookies. virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandling

If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also run the risk that the website is not working optimally and that there is content that you cannot access.

The Website contains third-party cookies that may include:

  • PayPal, feedthemsocial, analytics, buddypress, Jetpack, Mailchimp, WooCommerce, Yoast SEO

In connection with delivery, the information about your name, address, telephone number and e-mail address will be provided to our shipping company for the purpose of delivering your purchases.

All personal data that you provide on our website will be stored in the Unoeuro data center. Just as ePay handles all of our payments, they will also get the necessary data.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable rules regarding the protection of your personal data.

In general
Personal information is any kind of information that may be attributed to you to some extent. When you use our website, we collect and process a number of such information. It happens, for example. by alm. access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, use other services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you explicitly consent to this and enter the information yourself, you will also be processed: Name, telephone number, e-mail, address and payment information. This will typically be associated with login creation or purchase.

Security
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired, or come to the attention of unauthorized persons, misused or otherwise treated in violation of the law.

Comments
When visitors post comments on the site, we collect the data displayed in the comment form and also the visitor’s IP address and the browser’s user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) can be delivered to the Gravatar service to see if you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approving your comment, your profile photo will be visible to the public along with your comment.

User Profile
For users who register on our site (if any), we also store the personal information they provide to their user profile. All users may view, edit, or delete their personal information at any time (except that they cannot change their username). Site administrators can also view and edit that information.

Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as to submit a newsletter. In addition, we use the information to optimize our services and content.

Media
If you are uploading images to the site, you should not upload images with embedded location data (EXIF GPS) included. Site visitors can download and extract all site data from images on the site.

Embedded content from others
Articles / posts on this site may contain embedded content (e.g., videos, images, articles, etc.). Embedded content from other sites behaves in exactly the same way as if the visitor visited the other site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including tracking your interaction with embedded content, if you have an account and logged into that site.

Period of storage
The information are stored for the period allowed by law and we delete them when they are no longer needed. The period depends on the nature of the information and the background of the storage. Therefore, it is not possible to specify a general time frame for when information is deleted.

If you post a comment, comments and their metadata will be retained indefinitely. This is so we can recognize and approve any follow-up comment automatically instead of having them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide to their user profile. All users may view, edit, or delete their personal information at any time (except that they cannot change their username). Site administrators can also view and edit that information.

Rights & Data
If you have an account on this site, or have posted comments, you may request an exported file containing the personal data we hold about you, including any data you have provided to us. You can also request that we delete all personal data we hold about you. This does not include any kind of data that we are required to store for administrative, legal or security reasons.

Which employee has access?
Sårn ‘CA employees have access to the information you provide to us. For example, administrators as well as web shop managers have access to:

  • Order information such as what was purchased, when it was purchased and to whom it should be sent, and
  • Customer information such as your name, email address and billing and shipping information.Our staff has access to this information in order to complete orders, handle refunds and support you.

Protection & data breach
We do our best to protect your data, The data controller; Sille H. Quist Duus, is well-informed and qualified to protect data. Profiles are checked weekly and spam filters are used to ensure data protection. Latest and relevant initiatives such as new encryption options, collaborative partners etc. are constantly being renewed and put into use after evaluation.

Disclosure of information
Data about your use of the website, which ads you receive and, if so, click, geographic location, gender, and age segment, etc. disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to target any. advertising, user creation for debate forum and ifb. with a purchase.

We also use a number of third parties to store and process data. These process information solely on our behalf and may not use it for your own purposes.

Disclosure of personal information such as name and email etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints
You have the right to be told what personal information we process about you. You may also object at any time to the use of information. You can also revoke your consent to processing information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries can be made to: sille@saarnca.dk. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Data Inspectorate.

Publisher
Sårn ‘CA is owned and published by:

Sårn ‘CA
Topkærvej 3
8200 Aarhus N
Phone: 28 95 14 35
Email: sille@saarnca.dk

Content
We would like to make special note that we at Sårn ‘CA guide and guide. This means that everything you find here on the site is attitudes, advice and often subjective. Information and information on Sårn ‘CA must not be used as a substitute for competent professional advice.

We recommend you to contact your own midwife, healthcare provider or doctor if you have specific questions.

Commercial use

You are not allowed to make commercial announcements, submissions, comments on your own business or on behalf of a third party on Sårnca.dk / saarnca.dk

Marketing of some kind must be done in collaboration with Sårn’CA finally contact us here; sille@saarnca.dk

Behavior
At Sårn’CA we touch on many different themes and topics. We believe that everyone behaves well, but should we still find profiles that have inappropriate / condescending behavior, we reserve the right to delete your profile without notice. This is true on all our social channels; Facebook, instagram, youtube and Pinterest.